Hamamat Customer Care
How can we help?
From choosing your first shea butter to caring for an order, find the answers you need for your Hamamat ritual.
Our Heritage
What makes Hamamat special?
Hamamat brings African beauty traditions into everyday care, with shea butter handmade in Ghana. Our story celebrates the women, craft, and heritage behind each skincare ritual.
How can I support Africa’s shea heritage?
Visit our Protecting Africa’s Shea Legacy page to learn about our mission and contribute to efforts supporting women, shea-growing land, and traditional craftsmanship.
Products & Your Ritual
Where is Hamamat shea butter made?
Our raw unrefined shea butter is traditionally handmade in Ghana, West Africa.
How do I use Hamamat shea butter on my skin and hair?
For skin, apply after showering while your skin is still damp. For hair, warm the butter between your palms and apply to your ends or scalp. Follow the directions for your chosen product.
How do I choose the right product?
Read the product description and usage directions to find an option that fits your routine. For help choosing or checking ingredients, email support@hamamat.com with the product name and your questions.
Can I buy Hamamat products as gifts?
Yes. Explore our Bundles & Gifts collection to discover the options currently available.
Can I build my own set?
Yes. Use Build Your Set to select at least two available items, choose any required options, and add your set to the cart. Applicable discounts are applied in the cart.
Shipping & Orders
Do you ship internationally?
Yes. Hamamat offers international shipping. Shipping charges are calculated at checkout. Contact support@hamamat.com if you need help checking delivery to your destination.
Do you offer free shipping?
We currently offer free worldwide shipping on orders of $200 or more. Check the shipping amount at checkout before completing your purchase.
Will I need to pay customs duties or import taxes?
International orders may incur duties, taxes, or local customs fees. These charges are the recipient’s responsibility and are separate from product prices and shipping charges. We do not currently offer prepayment of these fees at purchase.
How can I check the delivery time for my order?
Email support@hamamat.com with your destination before ordering, or your order number if you have already purchased, for assistance with delivery enquiries.
Can I cancel my order?
Please contact support@hamamat.com within 24 hours of placing your order to request cancellation. Our current policy provides a full refund for cancellations made within that window and does not accept cancellation requests afterward.
Returns & Customer Care
What should I do if my order arrives damaged or incorrect?
Contact support@hamamat.com immediately with your order number, a description of the issue, and clear photos. Please report damage within 48 hours of delivery. Our team will review the issue and advise on the next steps.
How do I request a return?
Email support@hamamat.com with your order number and the reason for your request before sending anything back. Our team will confirm eligibility and provide instructions.
When will I receive an approved refund?
Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Your bank or card provider may need additional time to post the funds.
How can I contact Hamamat?
Email support@hamamat.com for product questions or order assistance. For an existing order, include your order number. Our Customer Care team aims to respond within 24 hours.
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Still have a question?
Our Customer Care team is here to help you choose your ritual or get assistance with an order.