Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@hamamat.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@hamamat.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hamamat.com.
Return & Refund Policy
Returns accepted within 7-14 days:
Customers can return their items within
7-14 days of receiving them, provided they are unused, in their original packaging, and in resaleable condition.
Return shipping: Customers are responsible for return shipping unless the item arrives damaged or defective.
In such cases, return shipping will be covered by the business.
Final sale items: Personalized, clearance, and custom-made items are non-returnable.
If the Customer is unsatisfied with the product delivered, then he/she needs to send us a mail to support@hamamat.com within 3days from the date of receiving the parcel. The return shipping charges will be at the sole cost of the Customer.
We will refund the amount minus the order processing charges (adjusted towards shipping & re-stocking charges) per product to your debit/credit used during your order.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the full amount or replace the product as per customer's demand.
If product is opened and tested or used by customer, it can not be returned or refunded.
The Process
Refund process (if customer requests for refund) will start only after we receive back the product in its original state and validate the return. On receipt of the returned package, we will proceed to the inspection phase. Failure to contact HAMAMAT AFRICA on time to arrange the return may lead to rejection or exchange/return requests.
Once approved as an eligible return, we will issue your refund of the appropriate amount within 10 working days. If the returned product is however found not eligible for refund, we will ship the item back to you. In either scenario your return issue will be closed within 20 days of receiving the returned package from you. HAMAMAT AFRICA will not be liable for any damages that occur during return shipping.
Items to be returned must be unused, unworn, unwashed and undamaged. Returned items will only be accepted in their original packaging. Items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. No returns, refunds or exchanges will be accepted for such products.
Damages
Reporting Damaged Products & Inspection Upon Delivery:
Please inspect your order upon delivery. If you notice any damage, please report it immediately to the Customer Care email support@hamamat.com or +233 507225706 and note it on the delivery receipt.
Notification:
Notify us of the damage within 48 hours of receiving the product. You can contact our Customer Service team at Customer Service Email support@hamamat.com or Customer Service Phone Number +233 507225706
Required Information
When reporting damage, please provide the following information:
- · Order number,
- · Description of the damage products
- · Pictures of the damaged product
Return and Replacement Process Assessment:
Upon receiving your damage report, our team will assess the situation and determine the appropriate action to be taken. If a return is necessary, we will issue for a Return.
Please do not return the product without our authorization: We will provide instructions for return shipping. In most cases, we will cover the cost of return shipping for damaged products.
Replacement or Refund: Once we receive and inspect the returned product, we will proceed with one of the following actions: Send a replacement product at no additional cost to you.
Exceptions Minor Damage: If the damage is minor and does not affect the functionality of the product, we will give discount or a gift on the purchase.
Improper Use: Damage resulting from misuse, neglect, or improper handling of the product is not covered by this policy.
Non-Returnable Items: Items opened, tested or used may not be eligible for return or replacement unless they are defective.
The E.U. Surcharges
- "All packages to the E.U might incur custom charges which are country-specific”
- In instances where cosmetic laws of the destination country results in the return of the package, service charges will be deducted for shipping and a refund made to the customer.
Cancellations
If you unfortunately have to cancel an order, please do so within 24 hours of placing the order by contacting us at support@hamamat.com.
If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
No request for cancellation will be entertained after 24 hours of placing the order.
The customer agrees not to dispute the decision made by HAMAMAT AFRICA and accept HAMAMAT AFRICA’s decision regarding the cancellation.
Cancellation by Hamamat Africa
Please note that there may be certain orders that we wouldn't accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in orders being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud prevention department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by HAMAMAT AFRICA and accept HAMAMAT AFRICA’s decision regarding the cancellation
Get In Touch With Us
Email: support@hamamat.com
Phone: +233 50 722 5706
Whatsapp: +233 50 722 5706